HELP GUIDE

Help guide for the ADP Car Market Hub WordPress plugin

Find the right documentation for setup questions, connection checks, imports, cron jobs, frontend display issues, leads, Market Insights, PDF datasheets and support preparation.

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Help guide overview

The Help Guide helps users identify where to start, which documentation to open and which checks to complete before escalating a support request.

Start with setup

Use the installation, first setup and connection test documents when the plugin is not fully configured yet.

Getting Started section

Check requirements

Use system requirements when issues may be related to hosting, PHP, database, SSL, cron or network access.

System Requirements section

Diagnose problems

Use troubleshooting documents to narrow down API, import, cron, image, frontend, email, permission or PDF issues.

Troubleshooting section

Prepare support details

Use the support information checklist to collect the information needed for faster diagnosis.

Support Information Checklist

Choose your help path

Select the path that matches the current situation.

I am installing the plugin Setup

Start with installation, first setup, system requirements and the pre installation checklist.

Installation Guide First Setup Technical System Requirements Pre Installation Checklist
The API connection is not working Connection

Check API credentials, network access, SSL, token endpoint reachability and connection test results.

API Credentials Setup Connection Test API Network and SSL Requirements API Connection Errors
Imports are not running correctly Imports

Review import errors, cron behavior, hosting limits and import monitoring.

Import Errors Cron Errors Cron and Background Processing Import Monitoring
Images or media are missing Images

Check image import behavior, media storage, hosting resources and image queue maintenance.

Image Import Errors Image Queue Maintenance Hosting Requirements
Frontend output looks wrong Frontend

Review archive pages, detail pages, shortcodes, template overrides and theme compatibility.

Frontend Display Issues Shortcode Issues Frontend Guide Template Override Guide
I need to contact support Support

Collect environment details, screenshots, error messages, logs and steps to reproduce before escalating.

Support Information Checklist Troubleshooting Overview Logging and Monitoring

Common problem areas

Most issues fall into a few technical areas. Start with the closest match before making changes.

Problem area Typical symptoms Start here
API connection Connection test fails, authentication error, external request blocked API Connection Errors
Import process No vehicles imported, partial import, updates not visible Import Errors
Cron and automation Scheduled imports delayed or not running Cron Errors
Images and media Vehicle images missing, queue delayed, storage problems Image Import Errors
Frontend display Archive layout, detail page or shortcode output does not appear correctly Frontend Display Issues
Emails and leads Lead forms, notifications or customer emails are not delivered Email and Lead Errors
Permissions Admin action unavailable or user cannot access a plugin screen Permission Errors
Market Insights Market data or calculated insights are missing or unclear Market Insights Issues
PDF datasheets PDF output is missing, incomplete or not generated as expected PDF Datasheet Issues

Setup and connection help

When setup is incomplete, start with the basic configuration documents before troubleshooting deeper technical behavior.

Initial setup documents

Readiness checks

Do not publish API credentials, client secrets, tokens or private endpoint details in support tickets or public repositories.

Import and automation help

Imports depend on correct API access, background processing, cron behavior, image handling and hosting resources.

Frontend and display help

Frontend issues are often related to page setup, theme compatibility, template overrides, shortcodes or missing imported data.

Leads, email and customer interaction help

Lead and enquiry workflows depend on form configuration, WordPress mail delivery, permissions and customer facing frontend actions.

Lead handling

Use these documents when leads are missing, incomplete or not processed as expected.

Customer interactions

Use these documents for frontend actions such as test drive requests, favorites, comparison or search alerts.

Market Insights and PDF help

Market Insights and PDF output depend on correct data availability, configuration and generated output behavior.

Market Insights

Use this when market related values, insight cards or calculated profiles are missing or unclear.

PDF datasheets

Use this when PDF datasheets are missing, incomplete or not generated as expected.

Operations and maintenance help

Recurring maintenance helps prevent import delays, outdated data, storage problems and unclear support cases.

Production sites should have backups, monitoring and a defined update process before major changes are made.

Before contacting support

Collecting the right details before escalation helps reduce diagnosis time.

Information to collect

Plugin version
WordPress version
PHP version
Database type and version
Hosting provider
Active theme
Relevant plugin settings
API connection test result
Exact error message
Screenshot or screen recording
Steps to reproduce
Recent logs
Example vehicle or lead if relevant

Helpful documents

Help documentation

Open the most relevant help and troubleshooting documents directly in the public documentation repository.

Start here

Setup and connection

Imports and automation

Frontend and customer workflows

Advanced help

Documentation links follow the active website language. English is the source language. Other language folders use localized folder and file names.

Continue exploring

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