SUPPORT OPTIONS

Implementation and technical support for ADP Car Market Hub

Submit a structured support request for ADP Car Market Hub with website context, ticket category and attachments. Prepare the right technical details and access the most relevant documentation before opening a ticket.

Open Support Request Open Help Guide

Support options overview

Support requests are easier to process when the issue type, website context, contact details and technical information are submitted together.

Structured support request

Use the form to provide company details, contact information, ticket type, message and optional screenshots or files.

Open Support Request

Self help documentation

Check the Help Guide and troubleshooting documentation before submitting common setup or connection questions.

Open Help Guide

Technical preparation

Collect the website URL, plugin version, WordPress version, error messages and steps to reproduce where available.

Open Troubleshooting

Secure file upload

Attach relevant screenshots, logs or documents. The total upload size is limited to 5 MB.

Open Support Checklist

Before opening a support request

Providing the right context helps reduce clarification loops and speeds up the support process.

Useful information to prepare

  • Website URL
  • Current page URL where the issue occurs
  • Plugin version if known
  • WordPress version if known
  • PHP version if known
  • Hosting provider if relevant
  • Exact error message
  • Screenshots or screen recording
  • Steps to reproduce the issue
  • Recent changes made before the issue appeared

Recommended documents

Submit a support request

Use the form below to send a structured support request. Fields marked as required must be completed before submission.

Never submit passwords, API secrets, client secrets, private tokens or sensitive customer data through this form.

Optional. Add your customer number if available.
Describe the issue, expected behavior, actual behavior and steps to reproduce it.

Attachments

    Optional. Maximum total size 5 MB. Allowed types: JPG, PNG, WEBP, GIF, PDF, TXT, LOG, CSV, ZIP.

    Required fields

    What happens after submission

    A structured request helps the support team understand the issue and decide the next step.

    1. Request received

      The submitted contact details, ticket category, message and website context are reviewed.

    2. Initial classification

      The issue is assigned to the appropriate support path based on category and technical context.

    3. Diagnosis

      The team may review screenshots, logs, reproduction steps, configuration details or documentation references.

    4. Response or next action

      You may receive a reply with troubleshooting steps, additional questions or next actions depending on the issue.

    Documentation and self help

    These documents can help answer common support questions before submitting or while preparing a request.

    Setup and readiness

    API and imports

    Frontend and customer workflows

    Advanced diagnostics

    Support preparation

    Support scope and limitations

    Clear scope helps route requests correctly and avoids delays.

    Support can help with

    • Plugin setup questions
    • API connection checks
    • Import behavior
    • Cron and automation questions
    • Frontend display issues related to plugin output
    • Shortcode usage
    • Lead and email workflow questions
    • Market Insights questions
    • PDF datasheet questions
    • Documentation questions
    • Developer documentation questions

    Support may require separate review for

    • Custom theme conflicts
    • Third party plugin conflicts
    • Hosting outages
    • Incorrect external API account permissions
    • Custom code not provided by ADP
    • Unsupported template modifications
    • Server firewall restrictions
    • Missing backups
    • Private credentials not shared safely

    Continue exploring

    Open Help Guide Open Documentation

    Open System Status